Refund and Cancellation Policy

1. Order Cancellation Policy

1.1 Before Dispatch

• Free Cancellation: Orders can be cancelled free of charge before dispatch
• Time Window: Cancellation requests must be made within 2 hours of order placement
• Process: Contact us via phone (+91 99887 76655) or WhatsApp for immediate cancellation
• Refund: Full refund will be processed within 3-5 business days for prepaid orders

1.2 After Dispatch

• Orders cannot be cancelled once dispatched from our facility
• You may refuse delivery and return the package to avail return policy
• Return shipping charges may apply based on the reason for return

2. Return Policy

2.1 Return Window

We offer a 30-day return policy from the date of delivery for eligible products.

2.2 Eligible Returns

2.3 Non-Returnable Items

3. Refund Process

3.1 How to Request a Refund

1. Contact our support team within 30 days of delivery
2. Provide your order number and reason for return
3. Share photos of the product (if damaged/defective)
4. Wait for return authorization and shipping instructions
5. Pack the product securely and ship to our address

3.2 Refund Timeline

3.3 Refund Methods

• Online Payments: Refunded to original payment method
• Cash on Delivery: Bank transfer to your provided account
• Partial Refunds: May apply for damaged packaging or partial returns

4. Exchange Policy

We offer product exchanges for:

• Wrong products delivered by us
• Defective products within 7 days of delivery
• Size/quantity exchanges (subject to availability)

Exchange requests follow the same process as returns. Shipping costs for exchanges due to our error will be borne by ByGrow Farms.

5. Shipping Charges

6. Special Circumstances

6.1 Quality Guarantee

If our organic fertilizer doesn't meet your expectations or fails to deliver promised results when used as directed, we offer a satisfaction guarantee within 60 days of purchase.

6.2 Bulk Orders

For bulk orders (₹10,000+), special return and refund terms may apply. Please contact our sales team for details before placing large orders.

7. Contact for Returns

8. Return Address

9. Policy Updates

This refund and cancellation policy may be updated from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.