Shipping Policy

1. Shipping Coverage

1.1 Service Areas

• Pan-India Delivery: We ship to all states and union territories of India
• Rural Areas: Extended delivery to remote and rural locations
• Pin Code Coverage: 25,000+ pin codes covered
• Island Territories: Andaman & Nicobar, Lakshadweep (additional charges apply)

1.2 Shipping Partners

We partner with leading courier services to ensure reliable delivery:

2. Delivery Timeframes

3. Shipping Charges

3.1 Free Shipping

3.2 Shipping Rates

4. Order Processing

4.1 Processing Time

• Standard Orders: 1-2 business days for order processing
• Custom/Bulk Orders: 2-4 business days for processing
• Weekends & Holidays: Orders placed on weekends ship on next business day
• Cut-off Time: Orders placed before 2:00 PM ship same day (business days)

4.2 Order Verification

For orders above ₹5,000 or new customers, we may contact you for verification. This helps prevent fraud and ensures smooth delivery.

5. Packaging & Safety

5.1 Packaging Standards

5.2 Quality Assurance

Each package is inspected before dispatch to ensure product quality and proper packaging. We maintain temperature-controlled storage for sensitive products.

6. Tracking & Updates

6.1 Order Tracking

• Confirmation SMS/Email: Sent immediately after order placement
• Dispatch Notification: With tracking number when order ships
• Real-time Tracking: Track your package on our website or courier partner's site
• Delivery Updates: SMS/email updates at each major checkpoint
• Delivery Confirmation: Final confirmation with delivery timestamp

6.2 Customer Support

Our support team is available to help with any shipping queries or concerns. Contact us via phone, WhatsApp, or email for immediate assistance.

7. Delivery Instructions

7.1 Address Requirements

• Complete address with landmark references
• Correct pin code (we verify all pin codes)
• Mobile number for delivery coordination
• Alternative contact number (recommended)
• Preferred delivery time slot (where available)

7.2 Delivery Attempts

8. Special Circumstances

8.1 Weather Delays

During monsoons, cyclones, or extreme weather conditions, deliveries may be delayed for safety reasons. We'll keep you informed about any weather-related delays.

8.2 Festival Season

During major festivals (Diwali, Dussehra, etc.), expect 1-2 additional days for delivery due to increased order volumes and courier partner schedules.

8.3 International Shipping

Currently, we only ship within India. International shipping is not available due to regulatory restrictions on agricultural products.

9. Damaged or Lost Packages

9.1 Damaged Products

• Inspect your package immediately upon delivery
• Report any damage within 24 hours of delivery
• Take photos of damaged packaging and products
• Contact our support team for immediate assistance
• We'll arrange replacement or refund as appropriate

9.2 Lost Packages

If your package is marked as delivered but you haven't received it, contact us within 48 hours. We'll investigate with our courier partner and ensure resolution.

10. Contact Information

11. Policy Updates

This shipping policy may be updated periodically to reflect changes in our services or courier partnerships. Any significant changes will be communicated via email to our registered customers.

For the most current version of our shipping policy, please visit our website at bygrowfarms.com/shipping-policy.